Established in 1962, BigR is a successful family-owned retail enterprise that has continuously dominated the farm, ranch, and home retail sectors across its market footprint. Offering an extensive array of products spanning apparel, footwear, hardware, and garden supplies, BigR operates 35 stores catering to diverse customer needs in Southern Colorado and 4 other states such as New Mexico, Texas, and Kansas, Oklahoma.
Despite its extensive retail network, BigR faced challenges in keeping up with online orders and seamless fulfilment while maintaining excellent customer service and the company sought to enhance customer service efficiency. This meant:
RANDEMRETAIL has become the game-changer for BigR.
We revolutionised BigR’s operations with a phased rollout of our product suites. Starting with Pick-Up-In-Store and Ship From Store options, we quickly moved to Same-Day Delivery via Uber. This shift to barcode-enabled fulfilment has markedly boosted efficiency.
Integration with Eagle Cor ERP was meticulously managed via our partners at https://www.imdigital.com/, ensuring real-time inventory sync across BigR’s outlets. Notably, BigR pioneered the use of RANDEMRETAIL’s Google Local Inventory Ads Feed. This innovative tool integrates inventory details and shipping methods, and stores data seamlessly with Google Feeds, enhancing BigR's online visibility and customer google search experience.